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Flooring Questions

Whether you are a trade professional, flooring contractor, or retail partner looking to navigate our online customer portal, check real-time stock availability, or explore our extensive selection of carpets, vinyl flooring, laminate flooring, artificial grass, underlays, carpet tiles and accessories. You will find clear and helpful answers here.

What is Phloor.ie?

Phloor is one of Ireland’s leading flooring distributors, supplying a comprehensive range of floor coverings including carpets, vinyl flooring, laminate flooring, artificial grass, underlays, carpet tiles and accessories to retailers and flooring contractors.

Can the general public buy directly from Phloor?

Phloor operates as a trade distributor supplying flooring contractors and retail partners. However, consumers can browse the product ranges online and use the “Find a Supplier” tool on the website to locate a local stockist or retailer.

How do I access the Phloor Customer Portal?

Trade customers and retailers can sign-up for a free account directly on the Phloor website. You can also call the sales office on +353 1 623 3111. Once registered, you can log in from any device (phone, tablet, or desktop) to browse thousands of products and manage your business account.

What features are available on the Phloor Customer Portal?

The online portal allows trade users to:

  • Check real-time product stock availability.
  • Place and track orders on the go.
  • Schedule collections and manage inventories.
  • View account balances and track payments.

What types of floor coverings does Phloor supply?

Phloor offers an extensive product catalogue that includes:

  • Carpets: Available in various widths (including 4m and 5m options) with different backing types (felt, action and combi backing).
  • Laminate Flooring: Durable wood-finish options for residential and commercial spaces.
  • Vinyl Flooring: Versatile and water-resistant roll options.
  • Grass Range: Artificial grass solutions for landscaping and outdoor areas.
  • Carpet Tiles: Modular, easy-to-install flooring squares for high durability and effortless replacement for damaged sections.
  • Accessories: Flooring accessories, including transition trims, underlays and adhesives for various installations

Does Phloor offer eco-friendly flooring options?

Yes. Phloor places a strong emphasis on environmental sustainability and offers greener products, such as specialised carpets manufactured using recycled ocean fishing nets, helping reduce marine plastic waste.

How should I clean and maintain my Phloor carpet?

To preserve your carpet’s lifespan:

  • Vacuum daily using an upright cleaner with a beater bar/brush head.
  • Address spills and stains immediately by blotting (avoid rubbing).
  • Absorb deep moisture by placing layers of kitchen roll weighted down with a heavy book over the spot.
  • Schedule a professional deep clean at least once a year.

What are the best practices for maintaining laminate flooring?

For laminate flooring care:

  • Place clean-off mats or runner rugs at entry points to catch grit and dirt.
  • Sweep or vacuum every 2 to 3 days to remove abrasive particles.
  • Only clean using a damp (never wet) cloth, working in sections and dry the surface immediately with a soft towel.

How can I check if a specific product is in stock before ordering?

Registered trade users can log into the Phloor Customer Portal to view live, real-time stock availability figures instantly before placing an order.

How do I find a local Phloor stockist near me?

You can visit the homepage at phloor.ie and click on the “Find A Supplier” section to look up approved retail partners and stockists across Ireland.

Can I request product samples from Phloor?

Yes, trade customers and consumers can request product samples directly through the website by filling out the sample request form with their contact and delivery details.

How does Phloor handle my personal data and privacy?

Phloor complies with strict data privacy guidelines (such as GDPR). Personal information collected via accounts or website forms is processed based on contractual obligations, legal requirements, or legitimate business interests. 

What should I do if I encounter an issue with my online account or order?

If you need support with an order, account access, or general queries, you can reach out directly via email at info@phloor.ie.

Can I use the customer portal on my mobile phone?

Yes, the Phloor Customer Portal is fully optimized for mobile use, allowing you to check stock, browse thousands of products and place orders directly from your smartphone or tablet while on-site.

How are products shipped or collected?

The online portal allows trade customers to seamlessly track existing orders and schedule collections according to project timelines. Specific delivery terms can be coordinated directly with Phloor customer service or your account manager.

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